Having been awarded nearly $15 million from Indiana’s Next Level Connections program in addition to grant funding via Connect America Fund (CAF), PSC is teaming up with Southern Indiana Power (SIP) to build out and provide fiber broadband services to thousands of unserved residences and businesses in Perry and Spencer counties.
PSC started its first Fiber-to-the-Home (FTTH) buildout in 2007 in Ferdinand, IN, and continued fiber deployment within its Cooperative territory in 2010 with a multi-year buildout in Santa Claus, IN (Christmas Lake Village). PSC has further expanded its fiber footprint to Tell City, IN, Huntingburg, IN, and Troy, IN. As it employs predominantly fiber optic technology, PSC’s network will provide unsurpassed reliability to its customers and allow the community to fully realize the benefits of digital communications services, both today and in the future.
Frequently Asked Questions
PSC Fiber is a highly reliable, high performance, low latency infrastructure that affords residential and business customers the very best user experience available. PSC Fiber is the most “future proof” of all Internet technologies and is capable of delivering ultra-fast Internet connections as well as home telephone service.
As with any utility, having the most capable and reliable infrastructure provides more value to the community and its residents. Connecting Perry and Spencer counties with a fiber broadband infrastructure brings big benefits. Having access to broadband attracts businesses that require large amounts of Internet capacity for their operations. At the same time, residential customers are increasingly demanding higher amounts of Internet capacity in their homes for entertainment and home-based workers. This fiber investment prepares us all for what’s to come in the future.
No. PSC has been providing FTTH since 2007 (Ferdinand, IN). Fiber deployment within our cooperative began in 2010 and we’ve since expanded to Tell City, Huntingburg and Troy.
Depending on usage needs, multiple broadband Internet service packages will be available up to 1 Gig download speeds (1,000 Mbps). Residential and business phone service (keep your current number) will be available.
PSC is building out in large portions of Perry and Spencer counties, but due to a variety of factors, a small number of addresses will not qualify in our initial build. Please refer to the mapping system tool on this website for more information.
For unfunded locations within the Next Level build area, the Activation Fee helps cover the cost of installing the fiber optic cable to your home and turning up service. Credit checks are required for all prospective customers and in some cases, a deposit may be required.
Typically, if there is not any existing PSC fiber that runs to your residence, PSC would determine a “drop fee” to cover the expense of installing the fiber cabling in addition to normal service installation fees for Internet and Phone Service. “Drop fees” can easily range from $500 to $1500 (or more) depending upon a number of factors. However, with the State of Indiana Next Level Connections Grant being awarded to PSC, a significant number of eligible customers in Spencer and Perry County will not have to pay any drop or service installation fees if the service is ordered within the two-year window allowed for by the State. Additionally, at its own discretion, PSC will be constructing to other areas adjacent to the Next Level Build, and in those cases will be assessing a $200 activation fee which covers both “drops” and service installation charges. At the end of 2021 when the build is expected to complete, PSC reserves the right to revert to standard pricing practices.
Internet FAQ & Video Education
The Internet is connected networks all over the world. Wi-Fi is your personal wireless network within your home.
There is a box (usually some type of modem) that brings Internet into your home from your service provider (PSC). In order to run a speed test against what you are paying for the speed test should be run from that device.
Your testing speeds over Wi-Fi are impacted by many things, consider the following:
– What is the type and age of router you are using? An older router may not support the speed you subscribe to.
– Do you have the latest firmware (software) updated on your router? (This is important for both performance and security)
– What is the maximum speed the device you’re using will support?
– Is there a chance your have a virus or malware on your device?
– Do you have other things running on your device when you’re running the speed test?
– An finally, how far are you from the wireless signal? Do you have a full signal?
All of these things may cause slower speed tests results over Wi-Fi.
The wireless radios in your router/gateway push service out from the device. Think about it like a speaker, the further you get away, the softer the sound is. Your Wi-Fi works the same way. The further away you get, the weaker the signal. If there are things like metal, concrete, thick walls, and mirrors, between you and the router these can weaken the signal even more.
The placement of your router or gateway determines where the Wi-Fi signals are strongest in your home, or outside your home. The more centrally located, the more of your home it will reach. However, if your router or gateway is in a location where it can’t be moved you can add extenders to push the signal further into other areas of your home.
What to Expect
While you wait, we get busy!
It can feel like a lifetime when you are waiting for something you really want to experience, especially when you know someone else already has it and really enjoys it. We understand, and promise, your fiber optic Internet and telephone service will be worth the wait. Here’s a glimpse at why your patience is appreciated and necessary.
Our goal is to bring you PSC service as quickly as possible. The fiber project will be completed in phases. Communities throughout Perry and Spencer counties have been engineered into one of seven phases. The fiber expansion project will be completed in the next one to five years.
We will open up sign-ups in these areas when construction begins in a particular neighborhood or community. This Sign-up phase is the time when you can pre-register and choose your broadband package.
A lot of things impact our timing, though. This piece explains what we do between the time you sign up and the time we can install PSC in your home. It also explains why sometimes things can take a bit longer than we originally anticipated.
This means we’re laying new fiber in the ground or on utility poles. Consider how many miles of streets are in your community or just your neighborhood. In some of our Fiber communities, there are hundreds of miles of fiber to be laid. That’s a lot of ground to cover, one foot of fiber at a time.
Additionally, before we invite you to sign up for PSC services, we spend a lot of time developing a construction plan for your community and working with local authorities on permitting and other issues.
Before we can lay the fiber in the ground or bring in construction equipment such as boring machines, we have to figure out where the existing underground utilities are—wires, pipes, water lines, and so on. We follow the required process for marking the locations (“locates”) where each utility is supposed to be. This helps our construction crews when they are digging. You might see orange, blue, red, or yellow paint on sidewalks, streets, or even on your grass. Those are locating marks.
Our franchises, which are issued by a state or local government, give us the right to build our network in public rights-of-ways and easements in a particular jurisdiction. Where applicable, we have to separately secure the rights to construct on private property, such as in a multi-family apartment building, in a gated community, or across a private road.
Before we can pull fiber to utility poles and begin any aerial work, we determine if there’s space for our fiber on existing poles. Specific regulations and contractual obligations exist for placement of equipment on utility poles and may requirement coordination with third parties.
Most construction work is disruptive in some way or another. PSC attempts to minimize disruption for the town and its residents.
Even under the best of circumstances, some things can slow us down that are out of our control, such as:
- Weather and more weather. We still work outside when the weather doesn’t cooperate, but sometimes it is just impossible. Consider when you notice most road construction. You see more of that in spring and summer than in fall or winter. Usually, you won’t see road construction on snowy or rainy days. This pattern is similar for PSC construction. Nearly everything stops or slows down in bad weather, including fiber network construction.
- There is just not enough daylight sometimes. Construction permits are usually only valid for certain days of the week and may limit times of the day crews can work. We might have enough crews to work longer days or over the weekends, but we must comply with the local restrictions.
Occasionally one or two homes on a road don’t get installed until weeks or months after the rest of the street is installed. This can be confusing to residents, and your patience is always appreciated. There are a couple of reasons this might happen:
- Property access may be an issue. Sometimes we can’t get onto the property for some reason.
- Installation differences may occur. A few houses in a neighborhood can have underground cables while the rest of the houses in that neighborhood all have overhead cables. In that case, the houses with underground cables are usually installed later than the rest.
- Unforeseen circumstances can arise. We wish we could prepare for every unexpected obstacle, but sometimes there are unique conditions at a particular address that affect our ability to install PSC Fiber.
We can still run into roadblocks and delays though. We have learned a lot since our first fiber-to-the-home buildout in 2007 and have streamlined as much as possible in our construction process. For example:
- We build out a town strategically, deploying resources where they can be put to work. Rather than having to go from street A to street B, we can build street K and then H and then Q, if that makes more sense, and then connect them as we get adjacent streets completed. This means we can bypass streets that may be temporarily inaccessible and come back to them later. That helps us keep moving forward, keeps our crews busy, and makes the whole process go as quickly as possible.
- We have designed the Fiberhood sign-up and construction process to maximize efficiency. This means we stick to our sign-up deadlines so that we can build in a particular community and then move on to work in another community.
- We plan in advance and coordinate with the local authorities as much as possible, so we’re ready to start construction as soon as sign ups close.
When it’s time to connect to your home, we’ll contact you so you can schedule your installation appointment.